This information is strictly for emergency situation situations outside of hours, if you require assistance during our office hours (Monday to Friday, 8:30 AM till 5:30 PM) then please contact our Operations Team by calling 0300 302 0540 and they will be able to assist or advise further.
Emergency Contacts - Fleet Evolution
Breakdown
Roadside assistance is initially provided by the manufacturer however the duration of your vehicle manufacturer’s roadside assistance varies, therefore please always check your vehicle’s handbook for the cover provided and the period of cover for your specific vehicle. If your vehicle manufacturer’s roadside assistance scheme expires during the term of your contract, provided your contract includes roadside assistance resulting from a mechanical failure, roadside assistance will continue to be provided by our roadside assistance partner. You will receive details of the cover provided together with their contact details once your vehicle is outside of its manufacturer’s roadside assistance warranty period.
If you are driving a rental vehicle provided by one of our partners, please refer to the Breakdown/Roadside Assistance details which are normally located on your copy of the rental agreement.
Vehicles within the manufacturer’s roadside assistance scheme
Please refer to your vehicle’s handbook for details of the manufacturer’s roadside assistance scheme and their contact details.
Vehicles outside of the manufacturers roadside assistance scheme (with roadside assistance included as part of the contract with Fleet Evolution)
Please contact the following: –
Fleet Evolution recovery partner on 0800 1075867
Details of the services provided are as follows (for breakdowns within the UK only)
PLEASE NOTE THE FOLLOWING SERVICES ONLY APPLY TO, ‘ROADSIDE RECOVERY‘ CONTRACT AGREEMENTS.
Vehicles outside of the manufacturer’s recovery warranty
If you are unsure whether your vehicle is covered under the manufacturer’s recovery scheme or whether your contract includes roadside recovery, please either refer to your vehicles handbook or contact our Operations Team on 0300 302 0540 during normal office hours. We will check the level of entitlement and utilise an applicable service at the time of the breakdown.
Please note, roadside assistance resulting from an accident is not covered by our roadside recovery package, Please refer to the Accidents section of this Emergency Page.
Temporary Replacement Vehicles
PLEASE NOTE THE FOLLOWING SERVICE ONLY APPLIES TO, “RELIEF VEHICLE” CONTRACT AGREEMENTS.
All salary sacrifice vehicles where Fleet Evolution provides insurance come with our mobility guarantee, meaning if your vehicle is off the road for any reason apart from driver abuse, we will ensure you have a replacement vehicle.
Fleet Evolution will arrange for the replacement vehicle to be delivered after checking the nature and extent of the repairs required.
Please ensure that you have your driving license with you at the time the replacement vehicle is delivered. You or your employer will be required to organise fully comprehensive insurance cover for the temporary vehicle.
Please ensure you notify Fleet Evolution immediately when your own vehicle is returned back to you. This will enable us to terminate the replacement vehicle promptly as any delay may result in your employer incurring unnecessary rental charges.
Accidents
All accidents should be reported to your insurance company and if appropriate your employer’s fleet administrator. The costs of any associated repairs are the responsibility of your own insurance/employer’s insurer.
Any vehicle recovery or repairs resulting from an accident are not covered by the maintenance package. These are normally covered by your insurance and should be carried out in accordance with your own or employer’s insurance policy and procedures by an insurance approved repairer.
Please note, as per the terms of your contract you / your employer’s fleet administrator is required to advise Fleet Evolution of any damage sustained to your vehicle however caused as soon as possible.
Tyres
If your contract includes Tyres, Fleet Evolution has partnered with some of the UK’s leading tyre servicing companies – ATS Euromaster & Kwik Fit – to ensure the process of getting your vehicle’s tyres replaced is as simple as possible.
ATS Euromaster may be contacted on 0800 505 505.
To locate your most convenient ATS Euromaster Depot call the ATS Euromaster freephone number 0800 60 10 60, text ‘tyres’ to 83332 or visit their website www.atseuromaster.co.uk
ATS Euromaster also provides a mobile fitting service from selected depots where they will come to your home or place of work to carry out the work, however in emergency situations this is will likely not be the best method to getting you back on the road.
Kwik Fit may be contacted on 0800 75 76 77.
To locate your most convenient Kwik Fit Depot call 0800 222 111 or visit their website www.kwik-fit.com/locate-a-centre. Kwik Fit also provides a mobile fitting service from selected depots where they will come to your home or place of work to carry out the work, however in emergency situations this is will likely not be the best method to getting you back on the road.
Please quote Fleet Evolution and your Vehicle’s Registration Number, and arrangements will then be made on your behalf for new tyres to be fitted or if not available at the time, tyres will be ordered in in order to get you back on the road as soon as possible.
Please Note:
It is the driver’s responsibility and a condition of the contract that tyres are maintained properly and in accordance with current legislation and manufacturer’s recommendations.
If a tyre has a puncture, requires replacement due to a puncture or damage, then the cost of the puncture repair or tyre replacement may be rechargeable, we always suggest in the event of a punctured tyre, you take an image showing the location of the puncture on the tyre in case this comes into query at a later stage.
Windows
All glass related damage is user responsibility, however often the most cost effective and time efficient way to get glass repaired or replace depending on the extent of the damage, is usually via your insurance policy, details on how to organise this can be found on your insurance policy and any excess should be paid to the insurance company directly.